A LITTLE HELP FROM THE KITCHEN
We've got your back.
A tricky roll? A missing purchase? Let's get your food truck moving again.
PLAYER SUPPORT
Say hello.
Send us a note and tell us what happened.
Email the team games@arcandlogic.comPlease include your device model, Android or iOS version, game version, and the steps that led to the problem. A screenshot helps. Never send passwords or payment-card details.
BEFORE YOU EMAIL
Quick answers, chef.
How do I restore Remove ads?
Open the upgrade shop or Settings → Purchases & ad privacy, then tap Restore purchases. Connect to the internet and use the same Apple or Google Play account you used to buy it.
Ad removal is a one-time purchase, with no subscription. Apple purchases restore on Apple devices; Google Play purchases restore on Android. They do not transfer between stores.
I paid, but I'm still seeing ads.
Check that your store shows the purchase as completed, then use Restore purchases while online. Pending payments do not unlock ad removal until approved. If it still does not work, email us with your platform and the issue. Don't buy the item again.
Where is my progress saved?
Progress is saved on this device. This release has no cloud save or cross-device progress transfer. Closing the app normally preserves your progress; backgrounding pauses an active shift.
Avoid uninstalling the game or clearing its app storage when troubleshooting: these actions can remove your local progress.
Can I play without an internet connection?
Yes. Campaign shifts and endless kitchens work offline. Purchasing, restoring purchases and loading ads need a connection. If an ad is unavailable, you can continue playing.
How do I make rolling easier?
Turn on gesture assistance in Settings. Add nori, rice and the recipe's filling to your preparation space, then follow the upward swipe prompt to roll it. For uramaki, the rice and nori order is reversed. Once a dish is ready, drag it to the matching customer.
How do I start again?
Open Settings → Start over and read the confirmation before continuing. This resets your coins, stage progress, upgrades and records. Your preferences and verified Remove ads ownership are retained.
How do I change ad privacy choices?
Go to Settings → Purchases & ad privacy → Ad privacy choices to reopen the consent options available in your region. If no regional form is required, the button opens our privacy policy.
Read the privacy policy for details about ads and your information.
How do I request a refund?
Refunds are handled by the store that processed your payment. Follow Apple's refund instructions or Google Play's refund instructions. Eligibility is determined by the store. A refunded or revoked Remove ads purchase may restore ad breaks.
How do I delete my information?
Reset local game data through Start over. There is no SushiGame account to delete in this release. To request deletion of support correspondence or ask about other personal information, email games@arcandlogic.com. See your privacy choices for more detail.